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Operator / High-Volume Networker · Productized Service
An operator with a 1,000-person network got 5 cards a day instead of guilt
The first external deployment of a productized relationship-management tool. Each morning, the system surfaces 5 of the most important people to reach today, with a draft message and full context.
The problem
An operator wanted to maintain meaningful relationships with ~1,000 people without dropping commitments ("send book rec," "intro X to Y"), missing follow-up dates ("reach out in December"), or going cold for so long that re-engagement felt transactional. Manual tracking was unsustainable.
What we built
- Daily 8am cron job that selects 5 people and posts a Slack card per person with WHY / DO / CONTEXT / DRAFT
- Priority scoring (days overdue × 10 + commitment owed + follow-up due + tier multiplier)
- Tier framework: Core 50 / Active 200 / Nurture 500 / Maintain 250
- Slack interactive buttons (Done with type-picker, Snooze, Swap)
- Commitment extractor from meeting transcripts
- Auto-touchpoint updates from Gmail and Calendar
- Warm-up logic: cold contacts get light touches before asks
Stack
Outcome
First external install scoped. Validates the productized tool.